Doing the right things in the right way

The only way to do business

"We believe that doing the right things in the right way is the only way to do business. We value and empower our employees while striving to set a new standard for customer satisfaction."

Our values:

• Safety
• Integrity
• Quality
• Trust

Safety

• Our people come first - we will do all we can to ensure that everyone goes home safely after every job
• We will passionately pursue the 3Fs - Face time, Feedback and Follow-up - to actively engage and empower our team members in our quest to attain an incident-free culture
• No task is so important that we cannot take the time to do it safely
• We will treat incidents, near misses and good catches as opportunities to learn and improve
• We will work interdependently and cooperatively with others to improve safety for everyone we work with and around
• We will be good stewards of the environment and good citizens of the communities in which we operate

Integrity

• We do the right things, in the right ways and for the right reasons
• Compliance is not the goal, but the starting point - we will follow all policies, rules and regulations
• We will do what we say and provide assurance that our work is done properly

Quality

• We believe that good planning leads to good results - well planned work is done safely, correctly and efficiently
• We will regularly use Key Performance Indicators (KPIs) and actively seek customer feedback to monitor our progress and improve our performance
• Our customers are the ultimate judges of our performance
• Our internal customers are our fellow team members - they deserve to know we are working together for success
• Our external customers are our lifeline - they deserve to know that we are committed to meeting their needs
• We will strive to not only meet but exceed their expectations

Trust

• Trust is our most valuable asset and essential to good relationships and strong business partnerships
• Trust must be earned and kept - our daily interactions will therefore be:
• Open, honest and respectful
• Frequent, timely and clear
• Collaborative
• Focused on problem-solving and continuous improvement